Questions are welcome here.

A Solenne advocate provides informed presence, patient advocacy, clear communication and practical follow-through. Depending on the engagement, the advocate may accompany a patient to an appointment, remain at the bedside, listen during care conversations, ask clarifying questions, document information and update authorized family members.

No. Solenne does not diagnose, prescribe, direct treatment or replace the patient’s clinical team. Our advocates help patients and families understand information provided by healthcare professionals, prepare questions, organize the plan and communicate more effectively.

Solenne works with experienced nurses and healthcare professionals selected for clinical awareness, communication skills, compassion and sound judgment. Final website copy should add any credentialing, screening or training details Solenne can substantiate.

With the patient’s permission and within the agreed scope, a Solenne advocate can participate in conversations, ask questions and help communicate the patient’s needs and preferences. Clinical decisions remain with the patient, authorized decision-maker and medical team.

Before support begins, we establish who is authorized to receive information and how updates should be shared. Depending on the engagement, communication may include real-time updates, scheduled check-ins and an organized written summary.

The ability to share information depends on the patient’s condition, applicable law and any valid healthcare power of attorney or other authorization already in place. Solenne will explain what documentation is needed but does not provide legal advice.

Availability depends on location, timing and advocate capacity. For an immediate need, call (614) 389-9170. Solenne is not an emergency response service; call 911 for a medical emergency.

Add Solenne’s confirmed service territory here and state whether travel or virtual family communication is available. Avoid a vague national claim unless operational capacity supports it.

Yes, support can be designed around a portion of a stay or a longer period, based on need and availability. Solenne will recommend an appropriate schedule and explain what is included before the engagement begins.

Yes. An advocate can help prepare questions, accompany the patient, listen and document, clarify next steps and provide a summary to the patient and authorized family members.

Support schedules are based on the family’s needs and advocate availability. Replace any blanket “24/7” promise on the site with the precise hours, response standards and coverage Solenne can consistently deliver.

Every situation is different. During the initial consultation, we will learn what is needed, recommend a service approach and explain fees clearly before you decide. If packages or minimums are standard, publish starting prices to help families self-qualify and reduce uncertainty.

Coverage varies. Solenne should state its confirmed billing and reimbursement practices here. Do not imply insurance coverage unless it has been verified for the specific service and plan.

Solenne follows applicable privacy requirements and shares information only with authorized individuals. Link this answer directly to the Notice of Privacy Practices.

Within the agreed non-clinical scope and facility rules, an advocate may help create a more reassuring environment—for example, reading, conversation, organizing familiar items or requesting assistance from hospital staff. Avoid wording that suggests Solenne independently performs nursing tasks or physical care unless those services are licensed, insured and explicitly offered.

Schedule a consultation or call us. Tell us what is happening, even if the situation is not neatly organized. We will help you determine the next appropriate step.