Frequently Asked Questions

Q: How does Solenne support patients emotionally and personally during a hospital stay?
A: We focus on providing comfort, companionship, and peace of mind. Our guardians help reduce anxiety and stress by offering a calming presence, engaging in conversation or light activities like reading or puzzles, and ensuring patients feel cared for. We also assist with personal comfort needs—helping with non-medical tasks such as brushing hair, repositioning, or bringing familiar items like blankets, books, or snacks to create a more home-like environment.

Q: In what ways does Solenne advocate for patients and families?
A: Patient advocacy is at the heart of what we do. Our guardians communicate directly with the healthcare team, making sure the patient’s needs, values, and preferences are heard and respected. We also serve as a family liaison—keeping loved ones updated with accurate, timely information so they can feel informed and confident in their decisions.

Q: Can Solenne help us manage the hospital experience more smoothly?
A: Yes. Hospitals can be overwhelming, and our guardians guide families every step of the way. We help with logistics such as finding departments, coordinating visitor schedules, or arranging appointments. We also keep the patient’s room tidy and organized, ensuring the environment remains both comfortable and welcoming.

Q: Does Solenne provide support beyond the bedside?
A: Absolutely. We coordinate non-medical services such as meal orders or transportation for family members, and we offer empathetic support when families face difficult decisions—listening without judgment and helping them consider available options. Our role is to ease both the patient’s and family’s burden, allowing them to focus on what matters most: being present with their loved one.