The process
It begins with
a conversation
01
We listen
Share the immediate concern, upcoming appointment or ongoing need. You do not need to have every detail organized before you call.
02
We clarify the need
We will ask practical questions about timing, location, the patient’s wishes, family communication and the kind of advocacy that would be most useful.
03
We create the plan
We recommend the appropriate service, confirm scope and availability, and explain fees and required authorizations before support begins.
04
An advocate prepares
Your Solenne advocate reviews the information provided, understands the family’s communication preferences and prepares for the encounter.
05
We remain present and communicate
During the engagement, the advocate provides focused support and timely updates in accordance with the patient’s authorization and the agreed plan.
06
We make next steps clear
Afterward, we organize key information, recommendations and follow-through so the family knows what happened and what comes next.