College prepares students for the classroom. Who prepares them for healthcare?
When your student needs medical care away from home, Solenne helps them know where to go, what to ask and what comes next—while keeping you informed, connected and reassured every step of the way.
Your student may be miles away. With Solenne, experienced healthcare guidance is close by.
Not sure which option you need? Talk with Solenne. Call 614-389-9170.
When you cannot be there, Solenne can help them navigate what comes next.
A sick or injured college student is suddenly expected to make adult healthcare decisions while they are tired, worried and far from the people who know them best. They may need to choose between urgent care and the emergency department, locate an in-network provider, complete unfamiliar forms, explain their health history, understand recommendations and arrange follow-up care.
That is a lot for anyone to manage alone.
Solenne becomes your student's trusted healthcare guide. Our experienced nurses help them understand the system, prepare for conversations, ask important questions and move from one next step to the next. With your student's permission, we keep you informed so you can remain part of the journey—even when you cannot be in the room.
Healthcare is complicated —even for adults.
The illness is not always the hardest part. Navigating healthcare can be. When a student is sick, even routine questions can feel overwhelming:
Where should I go?
Does this provider accept my insurance?
How do I register or share my medical information?
What questions should I ask?
Where do I go for testing, prescriptions or follow-up care?
How do I keep my parent informed?
Solenne helps turn those questions into a clear plan.
What changes when Solenne is involved
Your student has an experienced healthcare guide to call.
Important questions are prepared and asked before they are forgotten.
Next steps, referrals and follow-up needs are made clearer.
Your student feels supported while continuing to build confidence and independence.
They receive help understanding where to go and how to move through the system.
Medical information and recommendations are explained in plain language.
Authorized parents receive timely information and do not have to piece the story together from a frightened phone call.
Prepare in advance
We get to know your student before they need us.
The first time we learn your student's story should not be when they are sitting in an emergency department.
Collegiate Care begins by learning the information that matters: health history, medications, allergies, providers, insurance and communication preferences. We also help families understand the authorizations needed for Solenne and designated family members to communicate appropriately.
If a healthcare need arises, your student is not starting from scratch—and neither are we.
How Collegiate Care works
01
We begin with a conversation.
We learn about your student, their school, their healthcare needs and the concerns that matter most to your family.
02
We prepare before care is needed.
We organize important information, confirm communication preferences and explain the authorizations that may be required.
03
Your student contacts Solenne when a need arises.
We help clarify the situation, identify practical next steps and determine what Solenne support is available and appropriate.
04
We help them navigate.
Depending on the situation and service arrangement, Solenne may help prepare for a visit, provide informed presence, clarify conversations and organize follow-up.
05
We keep authorized family members connected.
With the student's permission, we provide updates and help everyone understand what happened and what comes next.
Independence with a trusted guide nearby
Collegiate Care is not about taking control away from students. It is about giving them the understanding and support they need to participate confidently in their own healthcare. Parents gain peace of mind. Students gain a trusted guide—and practical experience navigating a system they will use throughout adulthood.
Your student is away from home. Trusted healthcare guidance does not have to be.
Prepare now, and your family will know who to call when a healthcare question, appointment or unexpected situation arises.
Not sure where to begin? Call Solenne at 614-389-9170.
Questions, answered
Frequently asked questions
Reach out to Solenne
Choose the path that fits your family right now. Prefer to talk? Call 614-389-9170.
If you are experiencing a medical emergency, call 911. Solenne does not provide emergency response, diagnosis, or medical treatment.
We need help now
Tell us what is happening. We will help make the next step clearer.
Complete the brief form below. Please do not include detailed diagnoses, test results or other sensitive medical information. A member of the Solenne team will contact you to gather additional information through the appropriate process.
Set up Collegiate Care
Prepare now, so your student will know who to call when healthcare becomes complicated.
Tell us a little about your family and your student's college plans. We will contact you to explain Collegiate Care, answer questions and help you take the next step. Please do not include detailed medical information in this form.